To help understand how Post Traumatic Stress Disorder can affect a person and their loved ones. To make sure no officer is ever alone when dealing with emotionally charged issues like divorce, depression, alcoholism and domestic violence. By removing both the stigma of reaching out for help and providing a CONFIDENTIAL lifeline will help achieve CopLine’s goal in decreasing suicide with-in the law enforcement community.
CopLine is the first INTERNATIONAL law enforcement officers' hotline that is answered by retired law enforcement officers. Retired law enforcement officers are trained in active listening and bring the knowledge and understanding of the many psychosocial stressors that officers go through both on and off the job. Active/Retired officers and/or their families can call 24 hours a day, 7 days a week and be assured that there is a trained retired officer on the other end of the line whether the caller is calling while on duty or off. The line is strictly confidential, the caller can remain anonymous and there is no fear of punitive repercussions from initiating the call.
We are dedicated to our callers and “Cops understand Cops” is not just a catch phrase. Our listeners have been exposed to the rigors of the Law Enforcement profession and our volunteers may have experienced similar situations involving stress, cumulative trauma and PTSD. It is because of this understanding that we want to answer every officer’s call.
Volunteering on a hotline is rewarding and our folks are our most important commodity. We empower our volunteers to fulfill their responsibilities with knowledge, training and appropriate discretion. We encourage our folks to submit ideas, we listen to their suggestions and we help them develop to their maximum potential. We believe in treating all officers with respect and dignity by showing a sincere level of concern and empathy. By demonstrating respect for others, we gain respect and support for our overall mission. We will strive to achieve the highest level of quality in all aspects of our volunteer duties. We can never be satisfied with the status quo so we must aim for continuous improvement, support creativity and dedicate ourselves to proactively seeking new and better ways to serve our callers.
COPLINE offers a CONFIDENTIAL 24-hour hotline answered by retired law enforcement officers who have gone through a strenuous vetting and training process to become an active listener. CopLine peer listeners provide assistance with the successful management of various psychosocial stressors that impact a significant number of law enforcement officers and their families. Should the caller need further assistance the peer listener has access to vetted clinical referrals to therapists and programs throughout our callers regions to further assist with ongoing stressors.